Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

These could be some of the reasons why your payment didn’t go through:
Your card issuer might be having technical issues that prevent us from requesting an authorization on your card. Your card issuer might block the payment for security reason as it doesn’t fit your regular spending pattern. Your card is not activated for online payments. There could be a sending limit on your card that has been exceeded. The network you’re using to make the payment is not secure or unstable.
To help you make payment successfully, you may want to: Try using a different card to make your payment again. Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card. Use a secure network to make your payment. If you’ve tried these suggested solutions and your payment still won’t go through, please contact our Customer Service by clicking Get Help
You can request a full refund up to ten working days after confirmation that your purchase has been completed, provided the course has not started. Any request for withdrawal after ten days following purchase, or once the course has started, if approved, will receive a credit note which can be used towards paying for a future iLearnSpace course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted during the first quarter of the course. Credit notes expire after 12 months.
Courses that cannot be continued or rescheduled will be refunded in full.
If the course you have chosen qualifies for a coupon there will be a box in the payment section where you can enter your code. The price will then adjust automatically with a partial or full reduction.

Cambridge Courses And Certificates

Learners can achieve two types of certificates. If they complete 6 modules they can achieve a Pass Grade and a certificate. If they pass 8 modules (the maximum) they can achieve a merit award (the highest grade) and a full certificate.
The time it takes to complete each module can vary but on average each module should take a minimum of 6 hours of study or a maximum of 8 hours of study. Each class will last a minimum of 1 hour, so a module should be completed within 7 classes on average.
The classes are both practical and theoretical. ILearnSpace adds an interesting narrative to each course module. For example, instead of just doing the task, imagine that you are on a mission to disarm a bomb or solve the problem of world hunger. The only way to do that is to use the module-specific software to formulate a solution that contains exactly the same learning objectives as the course summary. By creating a contextualized identity for students, iLearnSpace makes course assignments more relevant, thus increasing learning and motivation to continue and complete the work. This is called Embedded Learning or Project-Based Learning.
In Brazil, there are no national standards to evaluated ICT. ILearnSpace has therefore chosen to offer the Cambridge Advanced Certificate in Information and Communication Technologies (ICT), as it recognizes the competencies assessed in ICT around the world. Cambridge International Certificates are a leading world-renowned examination board, in fact, the largest. The Cambridge Certificate in ICT conforms to international norms and guarantees your children will get the same exposure to technology learning that the best countries around the globe give to their kids.

Didn't find the answer?